August 5th, 2010
Many of us do not plan to grow up to be what we have actually become. We plan as kids on being a nurse, doctor, lawyer, teacher, fireman, psychologist or sports hero. When I was growing up I wanted to be a bit of my mom and a bit my dad. Mom was a nurse and dad was a business man (in my eyes…that just meant he had an office and desk of his own!).
As it turned out being a Patient Coordinator is a blend of those. I get to walk through the journey of plastic surgery with our patients. I enjoy getting to know each and everyone of our patients and am genuinely interested in their lives and making the experience here at Wayzata Plastic Surgery the best one it can possibly be. This involves some nursing, some counseling, and some financial quoting/planning.
With 2 busy Dr’s schedules, operating room and medica spa, sometimes it can be a little crazy around here. Juggling people, medical equipment, implants and busy schedules requires all of my multi-tasking skills.
When we are rockin’ and rolling around here, I can be seen running from end to end in my high heels. I think there should be an olympic sport for this and Nike could launch a whole new line of shoes!
I never in my wildest dreams thought I would be a patient coordinator, but it was in the plan all along. As I tell our patients when they are contemplating their decisions…..listen to your intuition. You will hear what you need to hear and end up making the right choice. August, 2010 – Michaela aka Patient Coordinator
Tags: patient coordinator, Plastic surgery, Wayzata Plastic Surgery
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June 10th, 2010
Some practices use nurse anesthetists or RNs who have completed additional training to provide anesthesia. I am a Board Certified Anesthesiologist and a medical doctor. It took 4 years of college, 4 years of medical school, 4 years of residency, and a couple of years at a level I trauma center for me to land at my dream job here at Wayzata Plastic Surgery. I work in an AAAASF certified operating room and both of our surgeons are Board Certified.
I have heard the practice of Anesthesiology described as, “years of boredom intermixed with seconds of sheer terror”. I don’t agree with the saying. I have encountered my fare share of “seconds” and during those “seconds” I have surprised myself over and over by how I am able to calmly take charge of the situation and resolve the problem. “Sheer terror” may have been part of the equation 20 years ago. However, with the advances that have been made in the field over recent years it has become incredibly safe to have a general anesthetic. In fact, if you are relatively young (<70 in my book) it is probably safer to have an anesthetic than it is to get in your car and drive to the surgery center. Of course, unexpected problems do, and will, happen. The laws of nature, and statistics, demand it. Being prepared to deal with those problems is the difference between “sheer terror” and a having an action plan. If something out of the ordinary should happen during an anesthetic, we are more than prepared to take care of it. Ultimately we want to get you home in better condition than you arrived that morning…..in that dangerous car of yours!
As for the “years of boredom” portion of the saying……… I believe people are naturally called to, or drawn to, what they love and what they are good at. Anesthesiologists in general, tend to be type A, organized, meticulous, and, without skirting around the bush……………..control freaks. I love my job. I love what I do and I don’t find any of what I do to be “boring”. I am excited every morning to come in and meet my patients of the day. I love talking to my patients and learning about both their medical and personal histories. It is nice to be able to make someone feel comfortable in an unfamiliar situation. Does this sound boring to you? I certainly don’t think so. Annie Burton, MD, June, 2010
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May 20th, 2010
We are in the business of keeping secrets. Plastic surgery has always been that way. We understand that surgery is a very private matter for many of our patients. The Federal government made it more real with strict laws that protect private health information. So not only do we want to keep patient information confidential – we are legally bound to secrecy. I frequently see patients who are in a “gathering information” mode and haven’t even discussed the plan with their spouse. On the other hand – we have patients who are happy to tell their family, friends, neighbors and even recent acquaintances about their plastic surgery experience. We love to share their stories. I have not discovered any reliable way to predict who is or isn’t willing to share their story – other than to ask. So we do ask – we ask for written permission before we share photos or stories with anyone else. I have even had some patients who, although they had beautiful results, are a little disappointed that we have not yet posted their results on our internet site. Confidentially – I love doing what I do. I love that I can be a part of the story – and I like to share the stories when I get permission to do so. I think it helps people to understand that they are not the only ones undergoing or considering plastic surgery. JNESS, MD May,2010
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April 12th, 2010
One of the continued surprises at this point in life is that I thought I would have more of my life’s direction figured out by now. Alas, not quite true. My family knows that I tend to have horrible directional sense. So in this instance, I have been heard to say that, “I just put one polished shoe in front of the other and keep moving forward.” It is true that I often get lost when I’m looking for a new place, but I do have a knack for finding my way home. We have called St. Cloud, MN our home for the past 12 years. We have raised our sons there and our eldest is due to graduate from high school in May. So it is with some relief that I can now say I found my way back home and that Wayzata Plastic Surgery has opened a new Plastic Surgery Clinic in St. Cloud, Minnesota. My non-compete expired last week, the first ad went into the St. Cloud Times on Sunday and I already have several patients scheduled for my first day on Friday, April 16th, 2010. We are planning an open house in the future for anyone interested in visiting this new facility, but for now you will be able to find me – on most Fridays – at 1900 Connecticut Ave S, Suite 100, Sartell, MN 56377. It is true…there is no place like home. JNessMD April, 2010
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April 2nd, 2010
With some frequency I hear, “I don’t want to be put to sleep for surgery because I’m afraid I won’t wake up.” I have been heard to say, “If we can’t do this kind of surgery safely, we can’t do surgery.” I try to put this into perspective with the fact that healthy people who drive cars are engaging in a statistically more dangerous activity than having surgery. Cars crash and often it is no fault of the driver – it is sometimes being in the wrong place at the wrong time. Believe me, I know what it is like for a control person to have to give up the illusion of control. I have had surgery a few times and my instruction to the anesthesiologist is always, “Don’t do me any ‘favors’ – treat me just like everyone else.” The thing is – we have multiple safety systems and checklists – like airline pilots – to make sure that everything is being done consistently and safely. It is when we make exceptions to the rules that things become more unpredictable. We are always trying to improve the way that we do things and we endorse continued quality improvement. We actively adopt a “best practice” approach because we want to be the best and the safest. We simply can’t take the chance of having a crash. The death of Kanye West’s mother in California highlighted some concerns for a lot of patients. Even before that tragic and perhaps preventable event – we had required that patients get a pre-surgical history and physical. Yes, it is a hassle – but if it prevents or recognizes potential problems – like they sometime do – then it becomes a necessity. Don’t even get me started on the list of things that went wrong with the Michael Jackson debacle.
Safety is the reason we use a board certified anesthesiologist and monitors. Safety is why we maintain our board certification status. We are in the process of renewing our AAAASF accreditation status – and it is a major paperwork hassle – but again – the system is set up to prevent problems. So if all of these steps and systems improve patient safety – then bring on the paperwork. We want you to have the safest nap possible.
Tags: Anesthesiology, Board certified
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March 1st, 2010
The 2010 Winter Olympics have just concluded and I am both a little happy and a little sad. Happy because the United States did so well and NBC captured so many amazing athletes in action. I am also a little relieved because I can’t afford to watch the Olympics every night – no matter how good they are. I was also left feeling a little sad for all of the Olympic competitors that had invested so much time, effort and energy – and went home without a medal or worse – fell at the wrong time and then had to have it recorded in slow motion and have a failure watched over and over. So it was quite a coincidence (at least to me) that today I received an award for “being honored a ‘Patients’ Choice’ doctor for the second year in a row” – hmm. There isn’t any such thing as the Plastic Surgery Olympics – and even if there were an “Iron Chef” competition or equivalent – I’m not sure I would want to compete. I spent years in training and I continue – everyday – to work at improving my technique and craft. I love the rush of getting a perfect score and nailing the landing – but sometimes it just isn’t all up to me. I am in a field where every result needs to be great and I deal with so many variables because each patient’s concern or condition is unique in their own way. I can’t risk falling or wiping out – especially when there is so much expectation riding on the results. So – getting an award is nice – (although – honestly – I’m not even sure what it means) – but I prefer the rewards that I get every day working with patients and helping them achieve their goals and dreams. I have also never been a fan of my own publicity – real or imagined. So back to the slopes of my every-day Olympics to focus, improve, and push for better outcomes. I don’t expect to end up on a podium (where falling off would seem all too easy) with a ribbon around my neck. My rewards are the kind notes and words from the people I have the privilege of caring for. Our new tag line pretty much sums it up – “Improving You. Every Day.” Medal worthy or not – we will keep at it.
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February 3rd, 2010
I was happy to come across an article this week by the American Academy of Cosmetic Surgery that reported on a shift in perception that plastic surgery is more acceptable today that even five years ago. I found this news encouraging because I still meet patient that feel that having surgery on themselves is too “vain”. Never mind the fact that people spend their discretionary money on a lot of other things that are equally discretionary – and some don’t seem to process the same type of guilt about other discretionary purchases as vanity (think new car, boat, snowmobile, cabin, bigger house, vacations, etc.).
Orthodontist have been well positioned with many teenagers and more adults with braces being quite acceptable for a long time. They are improving both appearance and function – like a lot of plastic surgery does. For those of you who don’t know – I finally got my braces off. I can’t say that I ever got totally used to having them. I was just so aware of my teeth and smile every time I met a new person or patient because I thought people would think I was trying to look like I was 17 at age 50. It didn’t seem to help when people would say, “I can hardly notice” which means that they did notice. Every time I ate out was distressing because there was always something clinging for dear life onto my braces after every meal. SO – I get that changing your appearance comes with some slow improvements and that most people were quite encouraging of the decision.
So the good news seems to be that plastic surgery is becoming more acceptable and just like wearing braces, people are increasingly comfortable with changing the way that they look. Cosmetic surgery increased almost a hundred percent over the last decade. I can only hope that the 20% of people who responded to the survey who were considering plastic surgery in the future – don’t wait too long. I’m also hoping that the robust start of 2010 continues not just in our industry – but across the country.
Tags: Patients
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January 20th, 2010
Truth be told – I was a big New Year’s resolution type of guy. For a couple decades I took the time to write out numerous, annual resolutions on multiple pages. This year and last year – I simplified this process by reducing the number of goals to something more manageable: “Don’t give up.” In a review of past goals it would appear that I haven’t made much progress because the areas I struggle with have been surprisingly similar over the years – balancing my life, eating right, losing weight, making better choices with my time, and living with more intention. I imagine that the appeal of the popular TV program, “The Biggest Loser” (www.nbc.com/the-biggest-loser/) is the life changing dedication and hard work that results in such dramatic changes. I seem to have a number of patients that have made regular (daily?) resolutions to wake up and commit to improving each day. They consult for those areas that do not respond to diet and exercise. Some people even name these little unwanted fat pockets (“my little friend”, “Fred”, “my other butt” etc.) and many patients are surprised at the dramatic improvements they see with even the littlest 2-5 pounds of fat removal. That’s not to say that these unwanted fat deposits are not noticeable – because they are – but my observation is more that the biggest rewards sometimes come to the littlest losers.
Tags: Media, Patients
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December 1st, 2009
First confession: I love transformation stories. I love the old movie classic, “Rocky”, remakes of old classics like “Sabrina” and even quirky Australian movies such as “Babe” or “Strictly Ballroom.” Truthfully, I even enjoy cartoon versions of transformations such as “Shrek”or the classic “Beauty and the Beast”. Although in the case of Fiona and the ogre – beauty can be in the eyes of the beholder. It is easy for me to see why so many people enjoy reality TV and the transformation stories of Susan Boyle or Legacy on “So You Think You Can Dance.” Even the most physically transformative stories seen on “The Biggest Loser” are compelling in both the emotional and physical scope for most people. As viewers we get to see a very shortened portion of life altering changes.
Second confession: One of my favorite job benefits is to participate in transformations. The old saying, “Sticks and stones may break my bones, but words will never hurt me,” is simply untrue. I have been impressed with the impact that a critical comment made by a family member, a friend or even a total stranger can have on some people’s self-image. An off-handed comment about the size of a nose or the protrusion of ears or the _______(you can fill in the blank), can leave some people with emotional scars that can be often forgiven, but not easily forgotten. It has been my privilege to have been a frequent witness to physical changes and emotional healing that are accomplished as a result of surgery. Some people would like to think of plastic surgery as just “vanity,” but my most typical patients are really attempting to normalize appearance or restore proportions that has been changed or lost with time, age, pregnancy, trauma or even cancer. In this century to say, “Well, you were born that way – and that’s how you should stay,” is also just untrue.
Third confessoin: I have kept a box of thank you notes from grateful patients who have allowed me the privilege of listening to their concerns, working with them to develop a treatment plan based on appropriate expectations and caring for them during their recovery and eventual transformations. Sometimes I do think, “Wow, I get to help people in unique ways – both visibly and emotionally.” While my 13 years of medical training were critically important, maybe my undergraduate major in Psychology from Bethel was better than calculus after all.
Tags: Media, Patients
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